Home | Returns & exchanges
In case of return or exchange, please inform us within 2 days of receipt of the garment. You can email us at hello@byprana.com.
Prana accepts Returns and Exchanges in the following instances:
- Product (s) delivered is inaccurate than the one ordered
- Product (s) delivered is damaged on receipt
- Product (s) delivered does not fit
In all the cases above, please be advised:
- The product being returned for exchange should be in unused condition, with its original labels and tags intact.
- The product was not purchased on discount (not applicable for inaccurate or damaged deliveries)
If the requisite size / design is not available immediately, refunds will not be made. Instead we will issue a credit note or code which you can redeem against a purchase from byprana.com within the next 120 days.
The shipping costs for returning the product purchased for exchange will not be reimbursed.
We only Exchange a product for once and when informed within 2 days of receipt.
TO RETURN & EXCHANGE A PRODUCT
Send an e-mail to hello@byprana.com to connect with our Customer Care team. Our Customer Care team will ascertain the reasons for Returns & Exchanges and accordingly guide you on the process.
Do note, Returns & Exchanges for product (s) that are inaccurate than the one ordered and/ or delivered is damaged on receipt, the cost of return/ reverse shipping be borne by Prana.
For Returns & Exchanges for product (s) that do not fit, the cost of return/ reverse shipping will be borne by you/ the customer.
You can return the goods within 5 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original packaging, labels, tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
Once we receive the package, our team will determine if it is fit for replacement and send you an email informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 120 days. The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our end.
Note: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund or return on our products bought on Sale or Special/ Discount Offers.
