Home | Shipping and Payments

OUR DISPATCH POLICY

Our standard dispatch timelines are between 1-3 days from Prana’s warehouse located in India for domestic and international orders.

DOMESTIC ORDERS

We do not levy any delivery charges/ fees on orders delivered within the Republic of India.

While we do service many pin codes in India via our 3rd party delivery partners, there may be certain pin codes that are out of our service area.

The Standard Delivery for within India is 6-10 business days.

Unforeseen circumstances on our delivery partners’ end may sometimes cause delays, however, please be rest assured that our customer service team will be working very closely with the delivery partners to get your orders delivered at the earliest.

INTERNATIONAL ORDERS

We're sorry. We are currently unable to accept orders billed or shipped to destinations outside of the Republic of India.

TRACKING PACKAGE

Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order status on our delivery partner website by entering your assigned order tracking number.

You can always contact us at hello@byprana.com for any queries related to your order and shipping.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will help us in delivering your order faster. Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfillment or credit notes in lieu of the returned original order.

MODES OF PAYMENT

We accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks.

Cash on Delivery (COD) facility is currently not available.